Privacy policy

This Privacy Policy unveils the manner in which Lunacy.tw (referred to as the "Site" or "we") collects, utilizes, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you grace the Site with your presence, we gather specific information about your device, your interaction with the Site, and the necessary details to process your purchases. If you reach out to us for customer support, we may collect additional information. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information." Refer to the following list to gain insight into the Personal Information we collect and the reasons behind it.

Device information

Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, viewed sites or products, search terms, and interaction patterns with the Site. Purpose of collection: to ensure accurate loading of the Site and perform analytics on Site usage for optimization purposes. Source of collection: collected automatically through cookies, log files, web beacons, tags, or pixels when you access our Site. Disclosure for a business purpose: shared with our processor, Shopify, and we employ AliExpress.com to fulfill your orders. For more information on how AliExpress.com uses your Personal Information, kindly refer to their privacy practices.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. Purpose of collection: to provide products or services, fulfill our contract with you, process payment information, arrange shipping, issue invoices and order confirmations, communicate with you, assess order risks or potential fraud, and provide information or advertising aligned with your preferences. Source of collection: collected directly from you. Disclosure for a business purpose: shared with our processor, Shopify, and we employ AliExpress.com to fulfill your orders. For more information on how AliExpress.com uses your Personal Information, kindly refer to their privacy practices.

Minors

We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers who assist us in delivering our services and fulfilling our contracts with you, as described above. For instance:

We utilize Shopify to power our online store. For more information on how Shopify handles your Personal Information, kindly review their privacy policy: https://www.shopify.com/legal/privacy. We may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights. We engage AliExpress.com to fulfill your orders. For more information on how AliExpress.com handles your Personal Information, kindly refer to their privacy practices.

Utilizing Personal Information

We employ your Personal Information to provide our services, including offering products for sale, processing payments, fulfilling and shipping your orders, and keeping you informed about new products, services, and offers.

Lawful basis

In accordance with the General Data Protection Regulation ("GDPR"), if you reside in the European Economic Area ("EEA"), we process your personal information based on the following lawful bases:

Your consent; The performance of the contract between you and the Site; Compliance with our legal obligations; Protection of your vital interests; Completion of tasks carried out in the public interest; Our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

Upon placing an order through the Site, we retain your Personal Information for record-keeping purposes unless you request its erasure. For more information on your right of erasure, please refer to the "Your rights" section below.

Your rights

GDPR

If you reside in the EEA, you possess the right to access the Personal Information we hold about you, transfer it to another service, and request correction, updating, or deletion of your Personal Information. To exercise these rights, please contact us via the following information: support@lunacy.tw

Initially, your Personal Information will be processed in Ireland, then transferred outside of Europe for storage and further processing, including Canada and the United States. For insights into how data transfers comply with GDPR, kindly consult Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you reside in California, you possess the right to access the Personal Information we hold about you (also known as the "Right to Know"), transfer it to another service, and request correction, updating, or deletion of your Personal Information. To exercise these rights, please contact us via the following information: support@lunacy.tw

If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Tracking

We partner with Microsoft Clarity, Google Analytics and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement. and Privacy & Terms – Google

Cookies

A cookie is a small piece of information that is downloaded to your computer or device when you visit our Site. We utilize various cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This spares you from entering this information repeatedly as you navigate the site. Cookies also provide insights into how people use the website, such as whether they are first-time or frequent visitors.

To optimize your experience on our Site and deliver our services, we utilize the following cookies:

Cookies Necessary for Store Functionality Name Function _ab Used for admin access. _secure_session_id Used for storefront navigation. cart Used for the shopping cart. cart_sig Used for checkout. cart_ts Used for checkout. checkout_token Used for checkout. secret Used for checkout. secure_customer_sig Used for customer login. storefront_digest Used for customer login. _shopify_u Used to facilitate customer account information updates.

Reporting and Analytics Name Function _tracking_consent Preferences for tracking. _landing_page Landing page tracking. _orig_referrer Landing page tracking. _s Shopify analytics. _shopify_fs Shopify analytics. _shopify_s Shopify analytics. _shopify_sa_p Shopify analytics for marketing and referrals. _shopify_sa_t Shopify analytics for marketing and referrals. _shopify_y Shopify analytics. _y Shopify analytics.

The duration of a cookie's presence on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies remain until you stop browsing, while persistent cookies expire or get deleted. Most of our cookies are persistent, with durations ranging from 30 minutes to two years from their download to your device.

You have control over cookies and can manage them in various ways. Please note that blocking or removing cookies may affect your user experience, and certain parts of our website may become inaccessible.

Most browsers accept cookies automatically, but you can choose to accept or reject them through your browser's controls, usually found in the "Tools" or "Preferences" menu. For guidance on modifying browser settings or blocking, managing, or filtering cookies, consult your browser's help files or visit websites like www.allaboutcookies.org.

Additionally, please be aware that blocking cookies may not entirely prevent the sharing of information with third parties, including our advertising partners. To exercise your rights or opt out of specific information uses by these parties, please follow the instructions provided in the "Behavioural Advertising" section above.

Do Not Track

Kindly note that we do not alter our data collection and usage practices in response to "Do Not Track" signals from your browser, as there is no consistent industry understanding of how to respond to such signals.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact

For further information regarding our privacy practices, queries, or to file a complaint, please contact us via email at info@paperbruise.store